📦 Shipping FAQ

🇬🇧 UK Shipping

Q: How long does it take to dispatch my order? A: We aim to dispatch your order within 2 working days.

Q: How long does UK delivery take? A: Standard delivery within the UK typically takes 2–5 working days.

Q: What are the UK shipping costs? A: Shipping fees vary based on weight and delivery speed. Standard rates start from £3.95, with free shipping on orders over £65.

Q: Do you offer tracked delivery? A: Yes! All UK orders are shipped with tracking included. You’ll receive a tracking link once your order is dispatched.

Q: Can I change my delivery address after placing an order? A: If your order hasn’t shipped yet, contact us immediately. We’ll do our best to update the address before dispatch.

AQ for Customers in Australia & New Zealand

💸 Do I have to pay customs duties or taxes on my order?

If your order is under $1,000 AUD or NZD, it qualifies as a low-value import, which means:

• No customs duties are charged.

• GST (Goods and Services Tax) of 10% may still apply*

• The threshold includes the total value of goods, shipping, and insurance.

📦 What does the $1,000 threshold mean?

Orders below $1,000 AUD/NZD are:

• Exempt from customs duties

• Still subject to GST, which may be collected at checkout or by your local customs office*

Most orders from our store fall well below this threshold, so you're unlikely to face additional import fees beyond GST.

🧾 WIll I pay GST?

*As our annual sales to Australia are below the AUD $75,000 threshold, we are not registered for GST with the Australian Taxation Office. This means we do not charge GST at checkout.

However, please note that GST may still be applied by Australian customs or your delivery provider depending on the value and nature of your order.

🚚 How long does delivery take?

• Australia: 10–20 working days

• New Zealand: 10–25 working days Tracked shipping is available and recommended for peace of mind.

📍 Will I be notified if taxes are due?

Yes. If your parcel is held by customs, you’ll receive a notification with instructions on how to pay any applicable GST or fees.

🛍️ Can I return items?

Absolutely. We accept international returns, but please note:

• Return shipping costs are the customer’s responsibility.

• Refunds are issued once items are received and inspected.

🇪🇺 FAQ for Customers in EU Countries

💸 Do I have to pay customs duties or VAT on my order?

Yes, EU regulations require:

• VAT (Value Added Tax) on all imports, regardless of value.

• Customs duties only apply to orders over €150.

📦 What does the €150 threshold mean?

• Orders under €150:

  • VAT is charged (usually at the local rate of the destination country).

  • No customs duties apply.

• Orders over €150:

  • VAT and customs duties may be charged by your local customs office.

  • Duties vary depending on the product type and country.

🧾 Who collects VAT?

• If we are registered for the Import One-Stop Shop (IOSS), we collect VAT at checkout for orders under €150.

• We are not VAT registered, so we cannot use IOSS. This means VAT may be collected by your local customs authority before delivery.

🚚 How long does delivery take?

• EU countries: 5–10 working days Tracked shipping is available and recommended for faster delivery and customs clearance.

📍 Will I be notified if taxes are due?

Yes. If your parcel is held by customs, you’ll receive a notification with instructions on how to pay any applicable VAT or duties.

🛍️ Can I return items?

Absolutely. We accept international returns, but please note:

• Return shipping costs are the customer’s responsibility.

• Refunds are issued once items are received and inspected.

contact us

We can always be reached at info@thefabricobsession.co.uk.