📦 Orders & Shipping

Q: How long will it take to receive my order??

A: Orders are typically processed within 1–2 business days. UK standard delivery takes 3–5 working days, while express options are available at checkout.

Q: Do you ship internationally?

A: Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.

Q: Can I track my order?

A: Absolutely. Once your order is dispatched, you'll receive a tracking link via email to follow its journey to your doorstep.

🧶 Products & Materials

Q: Are your fabrics sold by the metre or yard?

A: All our fabrics are sold by the metre unless otherwise stated. If you need help converting measurements, just ask!

Q: Can I order fabric samples?

A: Yes, we offer swatches for most of our fabrics so you can feel the texture and see the colour before committing to a larger purchase.

Q: Do you offer eco-friendly or organic fabrics?

A: We do! Look out for our “Eco Collection” featuring organic cottons, bamboo blends, and recycled textiles.

💳 Payments & Returns

Q: What payment methods do you accept?

A: We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay for your convenience.

Q: Can I return or exchange fabric?

A: Due to the nature of cut fabric, we can only accept returns on faulty or incorrect items. Please contact us within 14 days of receiving your order.

Q: My fabric arrived damaged—what should I do?

A: We're so sorry! Please email us with photos of the damage and your order number, and we'll sort it out quickly.

🧵 Help

Q: I’m not sure which fabric is best for my project—can you help?

A: Of course! Whether you're sewing a dress, upholstering a chair, or crafting something unique, our team is here to guide you.

Q: How can I contact you?

A: You can reach us via email, live chat, or through our contact form. We aim to respond within 24 hours on business days.