🇨🇦 FAQ for Customers in Canada

💸 Do I have to pay customs duties or GST on my order?

Yes. Canada has very low import thresholds, which means:

  • GST (Goods and Services Tax) of 5% is charged on most imports.

  • Customs duties may apply depending on the product type and value.

  • The duty-free threshold is CAD $20, and the tax-free threshold is CAD $40.

📦 What does this mean for my order?

  • Orders under CAD $20:

    • No duties or taxes are charged.

  • Orders between CAD $20–$40:

    • GST may apply, but no duties.

  • Orders over CAD $40:

    • GST and possibly customs duties will be charged by Canadian customs.

🧾 Who collects GST?

  • We are not registered for GST in Canada, so we do not collect GST at checkout.

  • GST and any applicable duties are typically collected by Canada Border Services Agency (CBSA) or your delivery provider before delivery.

🚚 How long does delivery take?

  • Canada: 7–14 working days Tracked shipping is available and recommended for faster delivery and customs clearance.

📍 Will I be notified if taxes are due?

Yes. If your parcel is held by customs, you’ll receive a notification with instructions on how to pay any applicable GST or duties before your order is released.

🛍️ Can I return items?

Absolutely. We accept international returns, but please note:

  • Return shipping costs are the customer’s responsibility.

  • Refunds are issued once items are received and inspected.*