🇨🇦 FAQ for Customers in Canada
💸 Do I have to pay customs duties or GST on my order?
Yes. Canada has very low import thresholds, which means:
GST (Goods and Services Tax) of 5% is charged on most imports.
Customs duties may apply depending on the product type and value.
The duty-free threshold is CAD $20, and the tax-free threshold is CAD $40.
📦 What does this mean for my order?
Orders under CAD $20:
No duties or taxes are charged.
Orders between CAD $20–$40:
GST may apply, but no duties.
Orders over CAD $40:
GST and possibly customs duties will be charged by Canadian customs.
🧾 Who collects GST?
We are not registered for GST in Canada, so we do not collect GST at checkout.
GST and any applicable duties are typically collected by Canada Border Services Agency (CBSA) or your delivery provider before delivery.
🚚 How long does delivery take?
Canada: 7–14 working days Tracked shipping is available and recommended for faster delivery and customs clearance.
📍 Will I be notified if taxes are due?
Yes. If your parcel is held by customs, you’ll receive a notification with instructions on how to pay any applicable GST or duties before your order is released.
🛍️ Can I return items?
Absolutely. We accept international returns, but please note:
Return shipping costs are the customer’s responsibility.
Refunds are issued once items are received and inspected.*