💸 Do I have to pay customs duties or VAT on my order?

Yes, EU regulations require:

• VAT (Value Added Tax) on all imports, regardless of value.

• Customs duties only apply to orders over €150.

📦 What does the €150 threshold mean?

• Orders under €150:

  • VAT is charged (usually at the local rate of the destination country).

  • No customs duties apply.

• Orders over €150:

  • VAT and customs duties may be charged by your local customs office.

  • Duties vary depending on the product type and country.

🧾 Who collects VAT?

• If we are registered for the Import One-Stop Shop (IOSS), we collect VAT at checkout for orders under €150.

• We are not VAT registered, so we cannot use IOSS. This means VAT may be collected by your local customs authority before delivery.

🚚 How long does delivery take?

• EU countries: 5–10 working days Tracked shipping is available and recommended for faster delivery and customs clearance.

📍 Will I be notified if taxes are due?

Yes. If your parcel is held by customs, you’ll receive a notification with instructions on how to pay any applicable VAT or duties.

🛍️ Can I return items?

Absolutely. We accept international returns, but please note:

• Return shipping costs are the customer’s responsibility.

• Refunds are issued once items are received and inspected.