💸 Do I have to pay customs duties or taxes on my order?

If your order is under $1,000 AUD or NZD, it qualifies as a low-value import, which means:

• No customs duties are charged.

• GST (Goods and Services Tax) of 10% may still apply*

• The threshold includes the total value of goods, shipping, and insurance.

📦 What does the $1,000 threshold mean?

Orders below $1,000 AUD/NZD are:

• Exempt from customs duties

• Still subject to GST, which may be collected at checkout or by your local customs office*

Most orders from our store fall well below this threshold, so you're unlikely to face additional import fees beyond GST.

🧾 WIll I pay GST?

*As our annual sales to Australia are below the AUD $75,000 threshold, we are not registered for GST with the Australian Taxation Office. This means we do not charge GST at checkout.

However, please note that GST may still be applied by Australian customs or your delivery provider depending on the value and nature of your order.

🚚 How long does delivery take?

• Australia: 10–20 working days

• New Zealand: 10–25 working days Tracked shipping is available and recommended for peace of mind.

📍 Will I be notified if taxes are due?

Yes. If your parcel is held by customs, you’ll receive a notification with instructions on how to pay any applicable GST or fees.

🛍️ Can I return items?

Absolutely. We accept international returns, but please note:

• Return shipping costs are the customer’s responsibility.

• Refunds are issued once items are received and inspected.

AUSTRALIA & NEW ZEALAND

damaged or faulty goods