🇺🇸 FAQ for Customers in the United States

💸 Do I have to pay customs duties or taxes on my order?

No. We charge a one-off customs handling fee at checkout that covers all applicable U.S. duties and taxes upfront. This means:

  • You won’t be asked to pay anything extra when your parcel arrives.

  • No surprise fees or delays at the border.

💰 What does the one-off fee include?

  • U.S. customs duties

  • State sales tax (where applicable)

  • Administrative and clearance costs

We handle all of this in advance so your order clears customs smoothly.

📦 What does this mean for my order?

  • Your order is processed and shipped with all import fees prepaid.

  • You’ll receive tracking details and estimated delivery times as usual.

🧾 Who collects the taxes?

  • We pay duties and taxes directly to U.S. Customs and Border Protection (CBP) or through our shipping partners.

  • You do not need to pay anything additional on delivery.

🚚 How long does delivery take?

  • United States: 7–14 working days Tracked shipping is included and ensures faster delivery and customs clearance.

📍 Will I be notified if taxes are due?

No. Since we’ve already paid them, your parcel won’t be held or delayed for payment. You’ll simply receive tracking updates until it arrives.

🛍️ Can I return items?

Absolutely. We accept international returns, but please note:

  • Return shipping costs are the customer’s responsibility.

  • Refunds are issued once items are received and inspected.