🇺🇸 FAQ for Customers in the United States
💸 Do I have to pay customs duties or taxes on my order?
No. We charge a one-off customs handling fee at checkout that covers all applicable U.S. duties and taxes upfront. This means:
You won’t be asked to pay anything extra when your parcel arrives.
No surprise fees or delays at the border.
💰 What does the one-off fee include?
U.S. customs duties
State sales tax (where applicable)
Administrative and clearance costs
We handle all of this in advance so your order clears customs smoothly.
📦 What does this mean for my order?
Your order is processed and shipped with all import fees prepaid.
You’ll receive tracking details and estimated delivery times as usual.
🧾 Who collects the taxes?
We pay duties and taxes directly to U.S. Customs and Border Protection (CBP) or through our shipping partners.
You do not need to pay anything additional on delivery.
🚚 How long does delivery take?
United States: 7–14 working days Tracked shipping is included and ensures faster delivery and customs clearance.
📍 Will I be notified if taxes are due?
No. Since we’ve already paid them, your parcel won’t be held or delayed for payment. You’ll simply receive tracking updates until it arrives.
🛍️ Can I return items?
Absolutely. We accept international returns, but please note:
Return shipping costs are the customer’s responsibility.
Refunds are issued once items are received and inspected.